# Imprint

Imprint is the payments and loyalty platform built to turn everyday spending into the most valuable relationships between brands and their customers.

## Imprint account servicing

https://account.imprint.co/ provides a secure, partner-branded experience for managing accounts, cards, payments, autopay, bank accounts, statements, and documents.

## Signing in

- Use a passkey when that option is available for the account and device.
- Otherwise, enter the account's phone number, verify the phone one-time passcode, and then enter the password or PIN requested by the visible flow. Whether a password or PIN is required depends on the account settings.
- Never guess credentials or a one-time passcode. The user must provide or complete each authentication factor.

## Common destinations

- Open `/rewards-hub` to see rewards when rewards are available for the selected account.
- Open `/offers` to see offers available for the selected account.
- Open `/cards` to see the selected account's available cards. If multiple cards are shown, emphasize the virtual card for online purchases while respecting the visible card status and controls.
- Open `/documents` to find statements and other account documents.
- If the user has multiple accounts, switch accounts by clicking the Accounts icon. Confirm the selected account before viewing information or taking an action.

## Important guidance

- This file provides public, site-level context. Use the visible page and accessibility tree as the source of truth for available actions and the current account state.
- Never invent or infer account, payment, bank, identity, or card information.
- Require explicit user confirmation at the point of any action that moves money, changes autopay, adds or removes a bank account, or changes card security or access.
- Respect visible validation, required fields, warnings, and disabled controls. Do not bypass them.
- Distinguish scheduled, pending, completed, failed, and canceled states. Do not report success without a visible confirmation.